The travel and hospitality industry is undergoing a major transformation, driven by the rising expectations of tech-savvy travelers who demand exceptional experiences and seamless journeys. The industry is increasingly turning to automation to meet these evolving demands while optimizing operations and costs.

Most hospitality professionals agree that the staff is a hotel’s most valuable asset, and every leader wants to bring out the best in their team. However, the day-to-day job of a hotel manager poses many challenges such as staffing gaps and managing employees across multiple departments who are working different shifts.

A survey conducted by Duetto revealed that approximately 78% of hoteliers were expected to increase their hotel tech investments in the next three years. This surge in technology adoption within the hospitality industry indicates the sector’s readiness to embrace digital transformation. Robotic Process Automation (RPA) is already a crucial link in the journey simply because automation lowers the cost of the entire itinerary and transaction processing, saving hospitality companies a lot of money in the long run.  

As guest requests become more sophisticated, managing dozens of rooms while dispatching tasks to members of different departments is increasingly difficult. By automating workflows, or parts of workflows, hotels are looking to end the operational chaos for good and free up more time to focus on their guests. 

Digital workers powered by Robotiq.ai platform can perform various tasks, efficiently and without smoking or sleeping breaks, completely error-free. From RPA-enabled chatbots that are capable of efficiently handling guests’ questions regarding room availability and room features to transforming the interaction into a conversational one, offering guests quick and accurate information. Our digital workers can automate the entire room reservation process.

Also, our digital workers can track check-in and check-out process for hotel guests and ensure guests are reminded through various channels. This helps prevent misunderstandings and additional charges due to overstaying while also optimizing room preparation for the next guests. 

In finance within the hospitality industry, our digital workers capacity extends beyond industry-specific processes to encompass general financial tasks common across various sectors. These include revenue reconciliation, payment approval, report preparation, automated discounts for frequent guests, fiscalization , electronic invoicing and real-time addition of room service charges to guest bills.

Robotiq.ai platform presents a compelling opportunity for travel and hospitality organizations to optimize operations, enhance customer satisfaction, and drive revenue growth. From streamlining operations to enhancing guest experiences, the possibilities are vast. 

While automation offers significant advantages in terms of efficiency and accuracy, it is important to remember that it is not a replacement for the human element in revenue management. 

As we continuously recommend, digital workers play a critical role in streamlining processes, but they work best alongside experienced process owners and managers. For example, revenue managers are essential for interpreting data, aligning strategies with business goals, and making informed decisions that technology alone cannot achieve. Automation serves as a tool that enhances the manager’s ability to make strategic choices based on comprehensive, real-time data. Together, they are truly limitless.