TELECOMMUNICATION & IT INDUSTRY

Transforming telco operations through automation

Automating back-office sales operations significantly impacts the business goals of telecommunications operators. Robots have proven to be excellent digital assistants, seamlessly connecting departments and applications and enabling multichannel support to meet the expectations of telecom end users. Automation accelerates processes, improves data accuracy, and optimizes operational costs. Our clients in telco and IT build stronger relationships with their customers by enhancing the user experience and providing faster, more reliable customer service.

Achieved Benefits:

  • Automation is streamlining the process, allowing employees to engage more with clients and focus on higher-value tasks.
  • Eliminates manual errors, speeds up processing, and ensures tasks are completed on time.
  • By streamlining processes, sales representatives can focus on high-value tasks, improving customer engagement and increasing conversion rate.
  • Automated processing reduces manual labor and allows employees to focus on more valuable tasks.
  • Automation reduces the waiting time between contract renewals, the approval process, and budget allocation for devices and services in SAP.
  • Automating the contract renewal and approval process accelerates execution and minimizes errors, significantly enhancing overall efficiency.

Automated processes:

  • Device Delivery for Contract Customers
  • Automation of User Account Locking and Unlocking
  • Renewal of Fixed Services for Existing Customers
  • Managing physical equipment during the activation of telecommunications services
  • Automation of Budgeted Equipment Entry in SAP
  • Automation of Contract Renewal and Approval Process

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References

Testimonials

Goran Blažun

Head of Business Sales Support
Hrvatski Telekom

In the second half of 2024, we started collaborating with Robotiq.ai on automating business processes through RPA in the business sales support segment, in particular concerning service provisioning and administration. The processes were complex and challenging. However, process analysis and development went smoothly, and in the time frame of less than two months. Most importantly, the results were beyond expectations. The proactive team at Robotiq.ai has handled our requests with expertise, dedication and efficiency, providing concrete feedback and proposing solutions. Throughout our cooperation, we faced challenges that were promptly and effectively addressed through genuine engagement.

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