About Arena Hospitality Group

Arena Hospitality Group (AHG) is one of the most dynamic hospitality groups in CEE. Currently, it’s offering a portfolio of 26 owned, co-owned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary.



AHG has exclusive right to operate and develop hotels under the Park Plaza® brand and covers 18 countries in Central and Eastern Europe, providing the group with excellent growth prospects across the region.

Project Description

AHG engaged with Robotiq.ai to automate the process of transferring financial data from the Opera Property Management System (PMS) to their Accounting System.

Every day, PMS exports three different files for each property to be imported into the accounting system. Files contain information, such as revenue, issued receipts, and their line items, calculated taxes, and other financial information. The process was performed manually by employees from the accounting department who spend 4 hour daily uploading files. Additionally, there were delays in upload due to varying workload on employees, especially in high season.

Using the Robotiq.ai RPA platform, this process is now completely automated, and the data is uploaded every day. What used to take four hours is now done in under an hour. Additionally, the robot is validating that all files are present and checks if there were some errors in data transfer due to missing data in the accounting system. With an automated process, employees now have more time to focus on more value-adding activities for the business.

Achieved Benefits

Using a digital workforce, hospitality companies can increase their efficiency and improve customer experience. With the time given back to the employees, they can focus more on creating memorable experiences for their guests instead of spending time on repetitive activities.

The digital workforce can take over some routine tasks such as:

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