About Arena Hospitality Group
Arena Hospitality Group (AHG) is one of the most dynamic hospitality groups in CEE. Currently, it’s offering a portfolio of 26 owned, co-owned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary.
HOTELS
Project
Project Description
Every day, PMS exports three different files for each property to be imported into the accounting system. Files contain information, such as revenue, issued receipts, and their line items, calculated taxes, and other financial information. The process was performed manually by employees from the accounting department who spend 4 hour daily uploading files. Additionally, there were delays in upload due to varying workload on employees, especially in high season.
Using the Robotiq.ai RPA platform, this process is now completely automated, and the data is uploaded every day. What used to take four hours is now done in under an hour. Additionally, the robot is validating that all files are present and checks if there were some errors in data transfer due to missing data in the accounting system. With an automated process, employees now have more time to focus on more value-adding activities for the business.
Achieved Benefits
- 0.5 FTE savings
- 4x speedup in process execution
- Up-to-date data in the accounting system
Using a digital workforce, hospitality companies can increase their efficiency and improve customer experience. With the time given back to the employees, they can focus more on creating memorable experiences for their guests instead of spending time on repetitive activities.
The digital workforce can take over some routine tasks such as:
- Synchronizing data about reservations, cancelations, and other data between different systems (booking engines, government portals, HIS, and other systems)
- Gathering and updating data about stock levels coming from devices (e.g., digital weight scales)
- Managing master customer data by ensuring that the customer data is correctly replicated in all systems
- Collecting data generating various reports and that need to be sent to the management and other stakeholders
- Processing various loyalty program requests (i.e., recording of earned/redeemed/conversion of loyalty points)
